Responsibilities:
- Build and maintain strong relationships with assigned client accounts
- Understand and assess clients’ needs and objectives, providing tailored solutions
- Serve as the main point of contact for clients, addressing inquiries and concerns
- Develop and implement account strategies to achieve client goals
- Collaborate with cross-functional teams to ensure client satisfaction and project success
- Monitor account performance, track key metrics, and report on progress to clients
- Identify opportunities for account growth and upselling additional services
- Resolve client issues and concerns in a timely and effective manner
- Prepare and present account reports and performance analyses
- Stay updated on industry trends and best practices to provide informed recommendations
Requirements:
- Proven experience in account management, customer relationship management, or a related field
- Excellent interpersonal and communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to work collaboratively with cross-functional teams and clients
- Demonstrated ability to meet and exceed client expectations
- Strong organizational and time management skills to handle multiple client accounts
- Proficiency in using relevant account management software and tools
- Knowledge of industry-specific trends and best practices
- Willingness to adapt and learn in a dynamic and fast-paced environment
- Bachelor’s degree in a relevant field is a plus
Note: Please provide any relevant portfolio, case studies, or references from previous account management experience in your application.